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Limited Mattress Warranty

This Warranty / Guarantee does not cover:

  • Mattress fabric including stains, soiled or burns.
  • Normal body impressions (less than 35mm).
  • Damaged or torn handles which should only be used to position the mattress and should not be used to support the full weight of the mattress.
  • Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the mattress.
  • Bedding sold as is.
  • Bed height.
  • Comfort preference, or any adjustments to comfort layers.
  • Heat issues.
  • Damage due to abuse.
  • New mattress material odour.
  • Mattress damage due to inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set (refer to slat and platform beds).
  • Minor manufacturing anomalies that do not impact the performance of the bed.(eg, mis-stitching on quilting).

Making a Claim

If Retailer’s customer ( end consumer) has a product defect and wishes to make a warranty claim, all claims are to be emailed to Dixie Cummings on aftersalessupport@dixiecummings.com.au completing the aftersales form online https://www.dixiecummings.com.au/warranties/ and include images, proof of purchase. Our Aftersales team will then be back in contact with you regarding the next step. Or in New Zealand customerservicenz@dixiecummings.com

Click here for PDF of Warranty Terms & Conditions

For Product Care Tips – Please click here

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