Limited Mattress Warranty
This Warranty / Guarantee does not cover:
- Mattress fabric including stains, soiled or burns.
- Normal body impressions (less than 35mm).
- Damaged or torn handles which should only be used to position the mattress and should not be used to support the full weight of the mattress.
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the mattress.
- Bedding sold as is.
- Bed height.
- Comfort preference, or any adjustments to comfort layers.
- Heat issues.
- Damage due to abuse.
- New mattress material odour.
- Mattress damage due to inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set (refer to slat and platform beds).
- Minor manufacturing anomalies that do not impact the performance of the bed.(eg, mis-stitching on quilting).
Making a Claim
If Retailer’s customer ( end consumer) has a product defect and wishes to make a warranty claim, all claims are to be emailed to Dixie Cummings on aftersalessupport@dixiecummings.com.au completing the aftersales form online https://www.dixiecummings.com.au/warranties/ and include images, proof of purchase. Our Aftersales team will then be back in contact with you regarding the next step. Or in New Zealand customerservicenz@dixiecummings.com
Click here for PDF of Warranty Terms & Conditions
For Product Care Tips – Please click here